WHERE CAN I BUY FIX & FOGG?
All over Aotearoa New Zealand! We ship from our online store to all over the country. You can also find Fix & Fogg in New Zealand supermarkets and leading specialty stores. If you’re overseas, head to our Where to Buy page for more information!
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept credit or debit cards.
DO YOU SHIP INTERNATIONALLY?
We don’t offer international shipping from our New Zealand online shop. However, if you’re overseas and would reeeeeally like some of our peanut butter you can order direct from Kiwi Corner Dairy! Or, head to our Where to Buy page to find F&F in your neck of the woods!
WHEN WILL I RECEIVE MY ORDER?
You should receive your order within 3-5 working days. Please note that we don't dispatch on weekends.
I MADE A MISTAKE, HOW CAN I EDIT MY DETAILS?
If you've made a mistake when entering your details (e.g. forgot to add your flat number), send us an email at firstname.lastname@example.org or call 021 190 5695 and we'll do our best to catch it in time.
WHAT IS YOUR RETURNS POLICY?
We're unable to accept returns for our peanut butter, but if you feel that there is something wrong with the peanut butter you purchased or it was broken in transit please contact us and we will replace it.
WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ORDER?
Please get in touch with us! You can email email@example.com or call us on 021 190 5695.
PRIVACY AND COOKIES POLICY
We offer standard shipping around Aotearoa New Zealand for a flat rate of $6.50, or free for any order over $25! How good.
Unfortunately, we are unable to send to PO boxes.
We send your nut butter goodness safely with New Zealand post. You should receive your order within 3-5 working days.
CAN I SET UP A SUBSCRIPTION?
Subscribe to a nut butter subscription and save 10%, and get FREE shipping! Get your favourite Fix & Fogg flavours delivered to your door every 30 or 60 days, automatically!
Find out more here
ARE YOUR NUT BUTTERS GLUTEN-FREE?
Our made in New Zealand nut butters are produced in a factory that also processes one gluten containing ingredient (oats). We don’t add gluten containing ingredients to our products (except for Oaty Nut Butter), however as the same line is used for gluten containing ingredients, we can’t guarantee there has been no cross-contamination.
Our Oaty Nut Butter (previously called Granola Butter) contains oats and therefore is not gluten free.
ARE YOUR NUT BUTTERS VEGAN/DAIRY FREE?
Yes, all of our nut butters are vegan friendly and dairy free. With our chocolate nut butters - we don’t add milk products to these products, however, these products may contain minute traces of dairy due to the fact our that the dark chocolate we use is made on a production line that also handles dairy products (although the dark chocolate we buy doesn’t use milk products as an ingredient).
ARE YOUR NUT BUTTERS SUGAR FREE?
Our Smooth, Super Crunchy, Protein, Smoke and Fire, Coffee and Maple peanut butters, Cashew Butter, Almond Butter, Everything Butter and Almond Everything Butter are totally free from added sugars.
Want to know more? Each of our nut butters has a full ingredient and nutritional information breakdown on the individual product page.
WHERE DO YOUR PEANUTS COME FROM?
Our hi-oleic peanuts come from in and around the stunning Córdoba region in central Argentina, and you can read more about our travels to Córdoba in our Journal.
ARE YOUR PEANUTS REGULARLY TESTED FOR HARMFUL BACTERIA LIKE AFLATOXIN?
Yes, we regularly lab test all of our products.
HOW SHOULD I STORE MY FIX & FOGG, DOES IT NEED TO BE REFRIGERATED?
Our nut butter doesn't need to be refrigerated, but we recommend keeping it out of direct sunlight and storing it in a cool, dry place.
If you find the natural oils rising to the top of your jar, not to worry! You can also store the jar upside down - just make sure that lid is on nice and tight.
WHAT IS THE WHITE STUFF ON MY CHOCOLATE NUT BUTTER?
This is called cocoa bloom and is totally normal! It's just the cocoa solids separating a little, it’s more likely to happen in winter than summer as colder weather can ‘set’ the chocolate a little. If you find your jar has bloomed, try sitting it in some warm water for a few minutes. The cocoa solids will melt and you’ll be able to stir them right back in.
WHY IS THERE OIL ON TOP OF MY NUT BUTTER?
Because we don’t add any weird stuff (think additives and emulsifiers we’re not sure how to pronounce) to our nut butter, the natural peanut or almond oil separates over time. Nothing to worry about - just give it a stir and you’re good to go! You can even store your jar upside down - just make sure that lid is on nice and tight.
I'M NOT IN NEW ZEALAND, WHERE CAN I PURCHASE FIX & FOGG?
You can buy Fix & Fogg nut butters in New Zealand, Australia, Singapore, China, Hong Kong, the Philippines, the United States, Samoa, New Caledonia, American Samoa and Tahiti!
Head to our Where to Buy page for more information.
If you’re overseas outside of these locations, you can order from Kiwi Corner Dairy too!
INTERESTED IN STOCKING FIX & FOGG?
If you’d like to place an order or have a question about F&F then please email firstname.lastname@example.org to talk to us directly.